TERMS AND CONDITIONS OF BOOKING OAKERTHORPE HOLIDAY VILLAGE PROPERTIES
Definitions where mentioned below:
“Guest” means the person making the booking and all members of their party.
“Owner” means the owner of the accommodation let or his duly authorised staff.
The contract between Amber Mill Farm Holiday Lets Ltd and The Guest subject to schedule 1, paragraph 9 of the Housing Act 1988:
H&S on site
All guests are required to familiarise themselves with our H&S and Fire Safety Policies which are documented in the welcome folder of each property. Attention should also be paid to the layout of the property including fire exits, fire extinguishers and the fire assembly points around the farm.
Please be aware that on arrival people with special needs should be identified and a suitable “Evacuation Plan” be discussed. This may be a nominated occupier who simply assists that person, ensuring that they are aware of a fire alarm operating and give them assistance to the “Assembly Point”.
A 25% deposit is payable when booking is made and the balance becomes payable 28 days prior to the arrival date. Special payment terms available for longer stays or corporate customers.
All payments made are non-refundable by the Owner and will be forfeited if the Guest cannot take up the booking made for any reason. Payment is due within 7 days of invoice. After this time overdue monies are charged at 5% interest per month or daily equivalent.
All guests in the party must be declared and agreed prior to arrival. The Owner reserves the right to withhold the security deposit if any person is found to be staying over and above the number confirmed.
All lettings will begin at 4pm on the day of arrival and end at 10am on the day of departure.
All guests under 16 must be accompanied at all times.
Dogs are charged at £50 per dog.
Dogs must not be left unattended in the property at any time unless caged appropriately.
When in the communal areas the dog must be on the lead under the control of a responsible adult at all times.
Dogs are not permitted in the Orchard or Playpark.
The Guest must clear up after the dog promptly, whether in the garden or out on the lead and dispose of bagged waste in an exterior bin.
The Guest is responsible for any damage howsoever caused by their dog and liable to reimburse the Owner for any replacement or repair thereby necessitated.
The Owner reserves the right to terminate the contract if the behaviour of the dog is considered unacceptable.
Smoking is not permitted anywhere inside the accommodation, communal areas, playpark or Orchard.
All cigarettes must be disposed of in the smoking bins provided. If smoking material is found within the exclusive yard area of a dwelling a charge will be levied of £20 for collection and disposal. Note: Images will be taken as proof of smoking litter.
The Guest must read and sign the hot tub rules and agreement prior to arrival and all members of the Guests party must adhere to the hot tub rules for the duration of their stay.
The Owner reserves the right to refuse entry to the hot tub for those failing to comply with the hot tub rules.
In the event of the hot tub is unavailable for use, any appropriate refund will be limited to £100.
Any damage to the hot tub must be reported to the Owner immediately and the cost of repair or replacement will be deduced from your damage deposit.
Barbeque sets can be purchased at a charge of £25 to be used in the designated barbeque area only, with unlimited charcoal and lighters available for the duration of the stay.
Only the use of the official barbeque is permitted.
The Owner reserves the right to withhold from the damage deposit should a Guest fail to comply.
Travel cots / high chairs
The Owner can provide a folding travel cot or high chair as required at an additional cost of £10 per item.
The Guest is required to supply the linen for the travel cot.
The Owner shall not be liable for any loss or damage to any Guests property or any property belonging to a member of the Guests party howsoever caused. The Guest or members of their party cannot hold the Owner liable for any personal injury/death howsoever sustained where the Owner and/or their employees have used reasonable skill and care: and/or where caused by the fault of the person(s) affected or any member(s) of their party (including inadequate supervision of children) and/or where caused by the fault of a third party, and/or where caused by an event that could not have been reasonably foreseen or avoided.
Security deposit and charges
Following departure the security deposit will be refunded after the housekeepers have completed their duties and confirmed there are no damages, breakages or missing items. The security deposit will be refunded to the Guest within 14 days of departure.
All properties should be left as they are found. Any excess cleaning or tidying charge over and above what the Owner considers to be normal will be charged at £20 per hour. Any excess charge will be notified to the Guest and will be deducted from the security deposit. Images will be available if appropriate.
All breakages must be reported to the Owner and can be replaced or paid before departure. Note: No charge will be made for small items if reported to the Owner prior to departure.
Any damage to the property or fixtures and fittings should be reported to the Owner and the cost of repair or replacement will be deducted from your security deposit. Images will be available if appropriate.
If keys are found to be missing after departure the cost of a replacement lock will be deduced from your security deposit as per the T&Cs of our insurance policy.
The Guest must ensure that reasonable security measures are taken during their stay including closing the windows and locking doors when not in the property.
Upon departure the keys must be returned to the key hook adjacent main outside door. Missing keys will result in the locks being changed and a charge made from your security deposit.
If the Guest vacates earlier than agreed the Guest must inform the Owner so that the property can be checked and secured. The Guest remains responsible for the property until the agreed departure date and time of departure.
Whilst respecting the reasonable privacy of the Guest, the Owner reserves the right to enter the accommodation at any time during the period of letting if necessary for repairs, maintenance or emergencies.
If accommodation already booked should become unavailable due to circumstances beyond the control of the Owner every effort will be made to find suitable alternative accommodation. Should this not be possible, the monies paid by the Guest will be refunded, but the Owner shall not be liable in any circumstance to make a payment in excess of those monies.
The Owner reserves the right to refuse accommodation without giving any reason.
The Guest and their party are required to familiarise themselves and adhere with the house rules, policies and procedures contained in the information folders provided in each property.
On making a deposit payment the Guest agrees to these Terms and Conditions and is deemed to have read and fully accepted them. Any query should be made in writing to the Owner within 7 days.